Bajaj Capital follows ISO 10002:2004 norms & conditions dedicated to:
  • Enhancing client satisfaction by fostering a client - centric environment

  • Recognizing and addressing the needs and expectations of complainants and clients

  • Providing complainants with an open, effective and easy-to-use complaints process

  • Analysing and evaluating complaints in order to improve the product and customer service quality

  • Auditing of the complaints-handling process

  • Reviewing the effectiveness and efficiency of the complaints-handling process.


This policy document is the property of Bajaj Capital Limited and is for use only by Bajaj Capital Limited or any of its group companies. It must not be copied, disclosed, circulated or referred to in correspondence with external parties or discussed with any other third party other than for any regulatory requirements without prior written consent from Head of Complaints or any other nominated personnel.